SMS Sign In Flow
the challenge
Help customers sign in to their account with an SMS verification code.
the solution
Develop a flow with clear copy to support customers as they navigate through the experience.
how i contributed
Wrote all instructional copy, CTAs, and error messages.
Worked with designers and PMs to iterate on the concept and provide UX feedback.
Collaborated with engineers to understand and write for potential error cases.
Partnered with legal team to make sure legal copy was accurate.
